[MUSIC PLAYING] NARRATOR: In times of ambiguity employees may experience
a range of emotions. Sometimes anxiety, frustration,
and uncertainty can be hard to notice.
What can managers do to support their team's mental health
during these unique times?
Listen. Pay attention. Ask. People's
non-verbal communication cues—the way
they listen, look, move, and react is a natural part
of communication.
In fact, research shows up to 93% of communication impact
comes from non-verbal cues. Tuning in to non-verbal cues
can help managers gain valuable insight into their teams.
However, in today's remote workforce
non-verbal cues are limited to facial expressions.
So the simple act of paying attention to non-verbal cues
can be challenging.
Let's take a look. ANIMATED CHARACTER 1: How is everyone doing today?
ANIMATED CHARACTER 2: Oh, fine.
ANIMATED CHARACTER 3: OK, great. ANIMATED CHARACTER 1: Heads up,
I'm going to set up one-on-ones with each of you
this week to check in.
Now let's dive into the project updates.
I noticed you looked frustrated on the vehicle.
If there's something that I can help you with?
I noticed you were quiet on the call?
I wanted to get your thoughts on the project.
How do you think it's going?
I noticed you looked confused on the call.
I wanted to check in and make sure your understanding
project requirements. Narrator: Managers don't need
to fix things for employees, but they
can work to create a positive space that
allows for productivity and improved performance.
While some people are highly skilled at interpreting
non-verbal communication, others may need to make an effort.
Listening, paying attention, and asking
your employees about non-verbal cues will make you
a better communicator and a better teammate. [MUSIC PLAYING]