1 00:00:16,820 --> 00:00:18,560 One third of boomers consider having 2 00:00:18,560 --> 00:00:20,390 kids in the background of video calls 3 00:00:20,390 --> 00:00:23,150 to be a violation of remote work etiquette. 4 00:00:23,150 --> 00:00:25,940 Gen X isn’t far behind with 30% of them 5 00:00:25,940 --> 00:00:29,120 agreeing compared to 22% of millennials 6 00:00:29,120 --> 00:00:32,570 and 11% of Gen Zers. Since more and more of us 7 00:00:32,570 --> 00:00:34,300 are working from home these days, 8 00:00:34,300 --> 00:00:36,050 it's important to recognize that we're all 9 00:00:36,050 --> 00:00:38,240 facing different challenges. 10 00:00:38,240 --> 00:00:40,760 The person who sat next to you in the office 11 00:00:40,760 --> 00:00:42,860 might be facing a completely different at-home 12 00:00:42,860 --> 00:00:45,020 reality than you're facing. 13 00:00:45,020 --> 00:00:48,080 How do we practice empathy in the remote workplace. 14 00:00:48,080 --> 00:00:50,840 It starts with how we react to moments in everyday remote work 15 00:00:50,840 --> 00:00:51,340 life. 16 00:00:54,220 --> 00:00:56,170 We know that younger workers are challenged 17 00:00:56,170 --> 00:00:59,890 with separating their physical work environment from home life 18 00:00:59,890 --> 00:01:01,510 while older workers are struggling 19 00:01:01,510 --> 00:01:04,269 with feeling disconnected. 20 00:01:04,269 --> 00:01:05,800 There's also a gender divide when 21 00:01:05,800 --> 00:01:09,220 it comes to work life balance. 22 00:01:09,220 --> 00:01:11,680 And there are many other factors at play contributing 23 00:01:11,680 --> 00:01:13,950 to your colleagues' different experiences 24 00:01:13,950 --> 00:01:17,650 and adaptation to our remote work circumstances. 25 00:01:17,650 --> 00:01:19,750 Proactively acknowledge that your colleagues 26 00:01:19,750 --> 00:01:21,730 may be facing new challenges. 27 00:01:21,730 --> 00:01:23,890 Genuinely ask people how they're feeling. 28 00:01:23,890 --> 00:01:25,660 Try to understand their perspective 29 00:01:25,660 --> 00:01:27,940 and offer your support. Your recognition helps 30 00:01:27,940 --> 00:01:30,610 to build mutual empathy and create a healthy work 31 00:01:30,610 --> 00:01:31,691 environment. 32 00:01:34,240 --> 00:01:36,740 Even if you didn't have a close rapport with your colleagues 33 00:01:36,740 --> 00:01:39,300 when you worked together in the office, 34 00:01:39,300 --> 00:01:41,840 it isn't too late to start now. Demonstrating 35 00:01:41,840 --> 00:01:43,310 compassion and empathy, 36 00:01:43,310 --> 00:01:45,770 even digitally can go a long way. 37 00:01:45,770 --> 00:01:47,870 One area where you can practice more kindness 38 00:01:47,870 --> 00:01:50,240 is in your emails. With a thoughtful opening 39 00:01:50,240 --> 00:01:52,610 and closing to your emails, your communication 40 00:01:52,610 --> 00:01:55,586 can remain professional while conveying warmth and support. 41 00:01:58,370 --> 00:02:01,490 Whether or not you're a manager, if you can adjust your behavior 42 00:02:01,490 --> 00:02:03,358 to fit your colleagues preferences, 43 00:02:03,358 --> 00:02:04,650 your flexibility will make you 44 00:02:04,650 --> 00:02:06,080 a pleasure to work with. 45 00:02:06,080 --> 00:02:08,780 Ask how a colleague prefers to conduct a meeting. If they 46 00:02:08,780 --> 00:02:11,030 choose a phone call over a video conference 47 00:02:11,030 --> 00:02:14,050 and there's no real need to chat over video, then go with it. 48 00:02:17,020 --> 00:02:20,650 When you do have specific preferences, be consistent. 49 00:02:20,650 --> 00:02:23,320 If you feel it's important to conduct weekly team meetings 50 00:02:23,320 --> 00:02:24,560 as a video conference 51 00:02:24,560 --> 00:02:27,230 so that everyone can connect face-to-face, 52 00:02:27,230 --> 00:02:29,050 keep that structure predictable. 53 00:02:29,050 --> 00:02:30,760 With so many of us needing to adjust 54 00:02:30,760 --> 00:02:33,040 to unfamiliar and erratic circumstances 55 00:02:33,040 --> 00:02:34,970 during these challenging times, 56 00:02:34,970 --> 00:02:37,660 it's best to keep to a stable and consistent pattern 57 00:02:37,660 --> 00:02:42,290 wherever possible. Your empathy promotes trust, respect, 58 00:02:42,290 --> 00:02:46,060 and loyalty with your colleagues. Following these tips 59 00:02:46,060 --> 00:02:48,430 will make you a better co-worker overall 60 00:02:48,430 --> 00:02:50,890 and make you more enjoyable to work with. 61 00:02:50,890 --> 00:02:53,710 Whether you're working remotely now or planning to be 62 00:02:53,710 --> 00:02:57,300 back in a physical office sometime soon.