1 00:00:02,390 --> 00:00:05,930 Today's modern office is chock-full of channels 2 00:00:05,930 --> 00:00:08,480 for communicating with our colleagues. 3 00:00:08,480 --> 00:00:12,080 Can you spot the right one for these common messages? 4 00:00:12,080 --> 00:00:16,014 Let's play Ping, Ring or Email. 5 00:00:19,440 --> 00:00:24,345 Would you ping, ring or email a client with a project update? 6 00:00:25,220 --> 00:00:26,790 Uh, ring? 7 00:00:27,220 --> 00:00:30,790 Ooh, nope! The answer we're looking for 8 00:00:30,790 --> 00:00:33,760 is email. For external contacts, 9 00:00:33,760 --> 00:00:36,850 it's best to send quick updates asynchronously 10 00:00:36,850 --> 00:00:39,890 especially if they work outside the office. 11 00:00:39,890 --> 00:00:43,450 Survey says 52% of remote workers 12 00:00:43,450 --> 00:00:47,140 prefer to avoid real-time conversations, opting 13 00:00:47,140 --> 00:00:50,920 for email when it comes to external communication. 14 00:00:50,920 --> 00:00:56,050 Next up, how should you ask your teammate a quick question? 15 00:00:56,050 --> 00:00:57,050 Ping? 16 00:00:57,050 --> 00:00:58,150 Ding, ding, ding. 17 00:00:58,150 --> 00:01:00,310 The answer is ping! 18 00:01:00,310 --> 00:01:03,730 Survey says that 54% of employees 19 00:01:03,730 --> 00:01:06,700 feel emails can lead to miscommunication, 20 00:01:06,700 --> 00:01:09,460 and many have a hard time getting responses 21 00:01:09,460 --> 00:01:11,220 to their emails, too. 22 00:01:11,220 --> 00:01:14,350 If it's a quick question that doesn't require too much 23 00:01:14,350 --> 00:01:16,090 follow-up to answer, 24 00:01:16,090 --> 00:01:18,340 use instant messaging. 25 00:01:18,340 --> 00:01:22,480 What if you need to brainstorm for a new project? 26 00:01:22,480 --> 00:01:24,480 Ring! 27 00:01:25,480 --> 00:01:30,850 Ring is right, I just like that buzzer sound. 28 00:01:30,850 --> 00:01:34,330 When working with brand-new, divergent ideas, 29 00:01:34,330 --> 00:01:37,360 it's better to hop on a quick call instead of relying 30 00:01:37,360 --> 00:01:39,400 on written communication. 31 00:01:39,400 --> 00:01:43,540 A majority of employees say it's hard to capture complex topics 32 00:01:43,540 --> 00:01:44,330 or data 33 00:01:44,330 --> 00:01:47,650 in written messages, and 47% find 34 00:01:47,650 --> 00:01:50,860 it difficult to spark a brainstorm with text 35 00:01:50,860 --> 00:01:52,660 based communication. 36 00:01:52,660 --> 00:01:54,160 That's our game, folks! 37 00:01:54,160 --> 00:01:58,270 And remember, 44% of employees find it frustrating 38 00:01:58,270 --> 00:02:01,840 when colleagues communicate something in the wrong place. 39 00:02:01,840 --> 00:02:04,540 With a little forethought for the channel you choose, 40 00:02:04,540 --> 00:02:07,800 everybody can win big.