[MUSIC]
CALLER: This was honestly such a waste of time.
CONSULTANT: I'm sorry you feel that way, ma'am.
I can--
[CALL DROPPING]
PRESENTER: Looks like you haven't met P.E.T.E.
CONSULTANT: Pete?
The guy from finance?
PRESENTER: Uh, no.
The P.E.T.E model.
Mastering this concept will ensure
that you provide best in class service
to all of our customers.
The P in Pete stands for positive.
It's our responsibility to make sure each customer leaves
with a positive mental image of Vyond. E is for effective.
Give customers the most effective solution,
not the easiest.
T is for timely.
No one likes to wait around for answers.
Get back to customers as soon as you can
and set expectations if there could be a delay.
E stands for exceed expectations.
To provide great service, you need
to exceed expectations in small but meaningful ways.
Checking off P.E.T.E helps ensure a great customer
experience and a positive reflection on Vyond.
CONSULTANT: Wow, this was very helpful.