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[MUSIC]

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CALLER: This was honestly
such a waste of time.

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CONSULTANT: I'm sorry
you feel that way, ma'am.

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I can--

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[CALL DROPPING]

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PRESENTER: Looks like
you haven't met P.E.T.E.

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CONSULTANT: Pete?

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The guy from finance?

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PRESENTER: Uh, no.

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The P.E.T.E model.

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Mastering this
concept will ensure

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that you provide
best in class service

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to all of our customers.

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The P in Pete
stands for positive.

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It's our responsibility to
make sure each customer leaves

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with a positive mental image
of Vyond. E is for effective.

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Give customers the most
effective solution,

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not the easiest.

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T is for timely.

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No one likes to wait
around for answers.

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Get back to customers
as soon as you can

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and set expectations if
there could be a delay.

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E stands for exceed
expectations.

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To provide great
service, you need

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to exceed expectations in
small but meaningful ways.

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Checking off P.E.T.E helps
ensure a great customer

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experience and a positive
reflection on Vyond.

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CONSULTANT: Wow, this
was very helpful.