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[MUSIC PLAYING] NARRATOR: In times of ambiguity
employees may experience

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a range of emotions.
Sometimes anxiety, frustration,

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and uncertainty can
be hard to notice.

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What can managers do to support
their team's mental health

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during these unique times?

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Listen. Pay attention.
Ask. People's

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non-verbal communication
cues—the way

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they listen, look, move, and
react is a natural part

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of communication.

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In fact, research shows up to
93% of communication impact

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comes from non-verbal cues.
Tuning in to non-verbal cues

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can help managers gain valuable
insight into their teams.

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However, in today's
remote workforce

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non-verbal cues are limited
to facial expressions.

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So the simple act of paying
attention to non-verbal cues

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can be challenging.

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Let's take a look. ANIMATED CHARACTER 1: How
is everyone doing today?

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ANIMATED CHARACTER 2: Oh, fine.

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ANIMATED CHARACTER 3: OK, great. ANIMATED CHARACTER 1: Heads up,

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I'm going to set up one-on-ones with each of you

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this week to check in.

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Now let's dive
into the project updates.

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I noticed you looked frustrated on the video call?

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If there's something
that I can help you with?

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I noticed you were
quiet on the call.

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I wanted to get your
thoughts on the project.

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How do you think it's going?

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I noticed you looked
confused on the call.

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I wanted to check-in and make sure you are understanding the

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project requirements?
Narrator: Managers don't need

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to fix things for
employees, but they

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can work to create a
positive space that

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allows for productivity
and improved performance.

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While some people are highly
skilled at interpreting

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non-verbal communication, others
may need to make an effort.

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Listening, paying
attention, and asking

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your employees about
non-verbal cues will make you

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a better communicator
and a better teammate.
[MUSIC PLAYING]