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Phone calls, they can be tough.

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We know. So many things
have to go right.

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Let's go over some of the things
you can do during your calls

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to ensure success.

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Don't talk your
prospects ear off.

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Listen to them

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so you can understand
who they are

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and what they need.
Accomplish this,

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and you're no longer
a salesperson,

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but a trusted advisor.

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When you do speak,
make sure you're

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not only heard, but understood.

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Speak clearly and precisely.

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You don't want your prospect
to miss anything you say.

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Your notes need to be
thorough and understandable.

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Don't just write
down your prospects

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answers, but also
your questions.

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You should be able to look
at these notes in 10 years

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and feel like you had the
conversation yesterday.

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Ambient noise is your enemy.

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Take care

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so that the acoustics in your
call room are pitch perfect.

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The only thing your prospect
should hear is your voice.

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Don't forget to
have fun and smile.

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Yes, you heard right, smile!

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Your prospects can
definitely hear that smile

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through the phone.

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Being happy and
excited not only means

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you're having a good
time, but makes sure

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your prospect is going to
enjoy themselves too. Once again,

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remember to: listen
more than you speak,

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annunciate, take careful notes,
ensure good room acoustics.

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Have fun.