1 00:00:00,000 --> 00:00:03,227 [MUSIC PLAYING] 2 00:00:04,610 --> 00:00:05,273 Hello. 3 00:00:05,273 --> 00:00:06,440 Is there something you need? 4 00:00:08,990 --> 00:00:12,890 Hi, how can I help you today? 5 00:00:12,890 --> 00:00:14,660 When talking to customers, it's always 6 00:00:14,660 --> 00:00:18,950 important to keep pitch, tone, and vocal inflection in mind. 7 00:00:18,950 --> 00:00:21,230 Hi, this is Roshni from Vyond. 8 00:00:21,230 --> 00:00:23,510 How can I help you today? 9 00:00:23,510 --> 00:00:24,170 Hi there. 10 00:00:24,170 --> 00:00:27,080 I need some help with my account. 11 00:00:27,080 --> 00:00:29,630 Acknowledge the customer by IDing the company, 12 00:00:29,630 --> 00:00:32,780 sharing your name, and offering to help. 13 00:00:32,780 --> 00:00:35,840 Lastly, make sure to actively listen to customers. 14 00:00:35,840 --> 00:00:39,630 You can do this by listening for contextual cues, meaning, 15 00:00:39,630 --> 00:00:42,110 and not letting things go in one ear and out the other. 16 00:00:45,237 --> 00:00:46,070 Thanks for watching. 17 00:00:46,070 --> 00:00:49,720 [MUSIC PLAYING]