Welcome to Vivian's department store.
We're thrilled to have you join the team as a retail associate.
In this training video,
we'll cover the five basics of providing excellent customer
service and merchandising.
As a retail associate, you are the face of our store.
It's important to greet every customer with a warm welcome
and make them feel at home.
Merchandising is an integral part of our business.
We want to ensure that our merchandise is displayed in an
attractive way that entices customers to make purchases.
We take pride in our store's appearance,
so keep our shelves stocked and organized to help customers
easily find what they want.
To provide effective customer service,
it is important to connect with the customer by acknowledging
their personal feelings and experiences.
When dealing with an angry customer,
it can be helpful to listen to their frustrations,
show empathy and ask how you can make things right.
As a retail associate,
you will be responsible for processing transactions.
Be sure to thank the customer for their purchase when all is said and done!
Thank you for watching this training video.
We are excited to have you on our team!