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Welcome to Vivian's
department store.

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We're thrilled to have you join
the team as a retail associate.

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In this training video,

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we'll cover the five
basics of providing excellent customer

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service and merchandising.

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As a retail associate, you
are the face of our store.

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It's important to greet every
customer with a warm welcome

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and make them feel at home.

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Merchandising is an integral
part of our business.

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We want to ensure that our
merchandise is displayed in an

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attractive way that entices
customers to make purchases.

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We take pride in our
store's appearance,

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so keep our shelves stocked
and organized to help customers

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easily find what they want.

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To provide effective
customer service,

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it is important to connect
with the customer by acknowledging

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their personal feelings
and experiences.

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When dealing with
an angry customer,

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it can be helpful to listen
to their frustrations,

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show empathy and ask how
you can make things right.

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As a retail associate,

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you will be responsible for
processing transactions.

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Be sure to thank the customer for
their purchase when all is said and done!

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Thank you for watching
this training video.

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We are excited to
have you on our team!